So my Blackberry had been hospitalized in Blackberry City Denpasar since beginning of January. And since I am a man of one phone, I had no backup phone and I was reduced to my old phone when it was hospitalized.
The day the berry got admitted, the staff said that “The repairman’s not in, so we can’t process this immediately. He will come in on Monday“. I said okay and they took my berry. Naturally, I called on Monday to ask if there was any news of it.
“The repairman extended his holiday and he’s not here yet.”
“When will he be HERE?”
“We will call you as soon as he’s here and check your berry, sir.”
“… okay.”
By that time I sensed something weird, do they have only ONE repairman and he could extend his holiday as delicious as his belly button?
And then three days go by, I called again.
“The repairman is still checking your phone, we still can’t tell if it’s still repairable or not.”
“Okay, when will you be able to tell if it can be repaired or not?”
“We’re not sure, we’ll call you as soon as we have a clue.”
And of course, a week went by and they never called back. How come it took THAT long just to check if the phone can be repaired or not? Hardware gurus, help me out here. I started to get impatient when they still haven’t called in a week, so I called them again. This time they told me to call back in 3 days, said nothing about any progress.
After 3 days, I called back again and the response I got was pretty standard, “We will let you know when we have news on it, it’s in process right now“. But when I asked what process, repairing or just checking if it can be saved, no answer. I started regretting why on earth did I go here to repair the berry. Yes there are other service centers but this was the biggest one around. Apparently biggest doesn’t mean best.
When I bought the Hero to replace to berry, I cut them some slack. I wanted to know how long would it take for them to call me back. One full month after the admission day, still no phone call, I even checked the receipt if they got my number right, which they did. Day by day went by, still no effing phone call. Now it was more than a month already without a single fucking phone call.
So this was my limit, and I was ready to go there to drop the bomb on them. I wanted to know why it took almost 2 months just to diagnose if my phone was repairable or not.. and they still haven’t figured it out. Either the repairman was dumb or he hadn’t even touched my phone, I suspected the both. I went there, and before I could say anything I was told that my phone was beyond repair.
Bummer.
“And why did it take almost 2 months just to come up with this?”, I asked.
No answer. My blackberry spent almost 2 months in their hands, and the only thing they could diagnose was that it’s beyond repair. Just that, no other information. The customer service girl looked so dumb I couldnt even begin to utter any words to protest, afraid that she wouldn’t understand anything I said. So I took my berry and just left.
Perhaps it’s better off if I fix it in Jakarta tomorrow. No, definitely.
